Terms of Service

Effective date: August 19, 2026

These Terms of Service ("Terms") govern your use of groco.pk (the "Site") and any order you place with GrocO ("we", "us", "our"). By using the Site or placing an order, you agree to these Terms.

Our service

grocO is an online grocery delivery service. We currently deliver to select areas, you can check whether we deliver to your address using the delivery area selector on the Site. Delivery times shown at checkout (such as "As soon as possible" or a selected time slot) are estimates, not guarantees, and can be affected by weather, traffic, order volume, and product availability.

Accounts

You can browse and order as a guest, or create an account to save your addresses and track your order history. You're responsible for keeping your account password secure and for all activity under your account. Let us know right away if you believe your account has been accessed without your permission.

Orders and pricing

Placing an order through the Site is an offer to buy, which we accept when we confirm your order. We try to keep prices and product availability accurate, but occasionally an item may be unavailable, mispriced, or out of stock after you order, if that happens, we'll contact you to substitute, adjust, or cancel that item before delivery. Prices are shown in Pakistani Rupees (PKR) and are subject to change without notice.

Payment

We currently accept Cash on Delivery (COD) and card/wallet payments processed securely through JazzCash. For card payments, your payment is handled entirely on JazzCash's platform, grocO does not see or store your card details.

Delivery

A delivery fee is shown at checkout before you place your order. Please make sure your delivery address and phone number are accurate and that someone is available to receive the order, repeated failed delivery attempts may result in your order being cancelled.

Cancellations and refunds

You can cancel an order free of charge any time before it's been dispatched for delivery, by contacting us at support@groco.pk or through WhatsApp. Once an order has been dispatched, it can no longer be cancelled. If an item arrives damaged, spoiled, incorrect, or missing, contact us within 24 hours of delivery with your order number and we'll arrange a replacement or refund for that item. Refunds for card payments are issued back to the original payment method through JazzCash and may take a few business days to appear, depending on your bank.

Your conduct

You agree to use the Site only for lawful purposes, to provide accurate information when ordering, and not to misuse, disrupt, or attempt to gain unauthorized access to the Site or its systems.

Intellectual property

The grocO name, logo, and the content on this Site (text, images, and design) belong to us or our licensors and may not be copied or used without our permission.

Limitation of liability

We work hard to get every order right, but to the extent permitted by law, grocO is not liable for indirect or consequential losses arising from your use of the Site or a delayed or failed delivery outside our reasonable control. Nothing in these Terms limits any right you have under Pakistani consumer protection law that can't be excluded.

Changes to these Terms

We may update these Terms from time to time. Continuing to use the Site after a change means you accept the updated Terms.

Governing law

These Terms are governed by the laws of Pakistan.

Questions about these Terms? Reach us at support@groco.pk.